Careers in Jewellery and Watches

Rivoli Jewellers has been established in Jersey for over 30 years and is a leading independent, award-winning jewellers in St Helier. We are a locally owned, family business.

Rivoli specialises in engagement and wedding rings, bespoke jewellery design and watches. Rivoli also stocks a number of jewellery brands including Clogau, Lalique, Shaun Leane and Ania Haie.

 Rivoli prides itself on good customer service, we are a fun place to work with a relaxed atmosphere and have a very loyal customer base.

Rivoli offers competitive benefits including:

  • Excellent staff discounts
  • Generous team-based commission scheme
  • Fully funded professional training with generous rewards for completion. Rivoli is committed to providing staff with access to the best courses available within the industry and is frequently enrolling team members in training from The National Association of Jewellers, Gemmological Association (Gem-A) as well as brand and product-specific courses. Many of these associations provide professional qualifications which are recognised nationally and globally.
  • Brand incentives and opportunity to be a brand ambassador with responsibility for individual jewellery brands.

Job Title: Senior Sales Consultant (5 Years NOT Required)

Responsible to: Store Manager

Hours per week: 37.75  

Hours of work: Monday – Saturday (day off during the week) 8.45 – 17.30

Job Purpose: To engage with customers, provide excellent, professional customer service and to provide product information to enable the customer to make an informed choice.

The successful candidate must have the following:

  • A passion for retail, who can offer an excellent level of customer service
  • Be able to respond empathetically and intuitively with the customers’ needs
  • Be well-rounded as possible, adaptable to new requirements and able to be both operationally and customer-minded
  • To be able to work on an individual basis and as part of a team
  • Uses own initiative and seeks out opportunities to learn and develop
  • Maintain a good standard of appearance
  • Ideally to hold previous experience in retail, however full training will be provided
  • Experience in jewellery or watch sales would be advantageous.

Key Responsibilities

Customer Service                                                          

  • To acknowledge all customers who enter the store
  • Provide a friendly service
  • To advise customers on product ranges, prices, availability of stock and liaise with manufacturers and suppliers where necessary.
  • Take in customer repairs and keep the customer informed of its progress.
  • To be familiar with our customer order and exchange policy so that customers can be advised when necessary.
  • To be aware of current promotions taking place in the store so that these offers can be communicated to our customers
  • To have a comprehensive knowledge of our product range within the store
  • To keep up to date with all new products and ranges
  • To use effective questioning techniques to identify Customer’s needs and requirements in order to select the appropriate item(s)
  • Be able to maximise sales opportunities through link selling
  • To present a professional image when using the till and processing sales and carry out all till functions competently
  • To smile and thank customers for shopping with Rivoli Jewellers.

Merchandising and Housekeeping

  • Assist with merchandising and presentation
  • Maintain a clean, tidy and well-maintained store

Motivation / Commitment / Flexibility

  • To remain self-motivated and to be able to work without supervision
  • To be committed to learn and develop your job and product knowledge throughout your employment with Rivoli
  • Undertake training where appropriate.

How to Apply

In order to apply, please send a CV and covering email to shop@rivolijewellers.co.uk  for the attention of Deb Macklin.  

5 years’ residency is NOT required for this position.

Due to the high volume of applications only shortlisted candidates will be contacted.

Application deadline: 25th March 2024.

 

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