Privacy Policy
Rivoli Limited trading as Rivoli Jewellers and STORY by Rivoli
Effective date: 28 April 2026
1. Introduction
Rivoli Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the Data Protection (Jersey) Law 2018.
If you have any questions, please contact us at: Melanie Mayer Davies, Rivoli Limited, 21 King Street, St Helier, Jersey JE2 4WF 📧 orders@rivolijewellers.com
2. What Personal Data We Collect
We may collect and process the following:
- Full name, address, postcode and contact details including email and phone number
- Purchase and sales history
- Product preferences and interests
- Membership numbers (e.g. Swarovski Crystal Society)
- Birthday date
- Reviews submitted at checkout
- Website usage data via cookies
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance — to fulfil orders and provide our services
- Legal obligation — to comply with applicable laws
- Legitimate interests — to improve our services and communicate with customers
- Consent — for marketing communications, which you may withdraw at any time
4. How We Use Your Data
We use your personal data to:
- Process and fulfil orders
- Provide warranties on products purchased from our stores.
- Maintain service history
- Manage your account and billing
- Send promotional emails about products and offers (where you have consented)
- Conduct market research to improve our services
- Personalise your experience on our website
- Comply with legal and regulatory obligations
5. Marketing Communications
We will only send you marketing communications where you have given your consent. Every marketing email includes an unsubscribe link, allowing you to withdraw consent at any time. You may also contact us directly to opt out.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
7. Sharing Your Data
We will not sell, rent, or lease your personal data to third parties. We may share your data with trusted service providers who assist in operating our website or business, subject to confidentiality agreements. We will only disclose your data to others where required by law or with your explicit consent.
8. International Data Transfers
If your personal data is transferred outside Jersey, we will ensure appropriate safeguards are in place in accordance with the Data Protection (Jersey) Law 2018.
9. Cookies
We use cookies to analyse website traffic and improve your experience. Cookies do not give us access to your device or personal information beyond what you choose to share. You can accept or decline cookies through your browser settings, though declining may affect website functionality.
10. Your Rights
Under the Data Protection (Jersey) Law 2018, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erasure of your data in certain circumstances
- Restrict or object to processing in certain circumstances
- Data portability where applicable
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at orders@rivolijewellers.com. We will respond within one month. There is no fee for making a request.
11. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.
12. Complaints
If you have concerns about how we handle your data, you have the right to lodge a complaint with the Jersey Office of the Information Commissioner (JOIC): 🌐 www.jerseyoic.org
We would, however, appreciate the opportunity to address your concerns directly before you approach the JOIC.
13. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
