WEBSITE TERMS & CONDITIONS Rivoli Limited trading as Rivoli Jewellers and STORY by Rivoli Effective date : 29 April 2026
COPYRIGHT
All content on this site, including but not limited to informational content, graphic images, and program code such as HTML and JavaScript, is the copyright of Rivoli Limited and may not be reproduced in any manner without our express written consent.
PRICING
All prices listed are accurate to the best of our ability. In the rare event that an item is listed incorrectly, Rivoli Limited reserves the right to refuse the sale and may relist the item at the correct price.
AVAILABILITY
Rivoli Limited does not guarantee the availability of any items listed on www.rivolijewellers.com. If an item selected for purchase is unavailable, we will make every effort to contact you promptly to notify you of any cancellation.
ORDERS & CONTRACT
Upon placing an order, you will receive an automated confirmation email. Please note this confirmation does not constitute a binding contract. Orders may be cancelled at any time due to insufficient stock, inability to authorise payment, suspicion of fraudulent activity, incorrect pricing, or any other reason at our discretion.
Rivoli Limited reserves the right to refuse or cancel any order, whether or not payment has been taken. If payment has already been processed and your order is subsequently cancelled, a full refund will be issued to your original payment method.
JEWELLERY CARE
Our items are sold as described. Jewellery, like all materials, is susceptible to damage and requires care and maintenance. We recommend removing jewellery when abnormal contact or impact is expected. If an item purchased from us incurs damage, please return it to the store, where we will assess the damage and provide a repair estimate.
RETURNS
Web purchases are eligible for a refund, exchange, or store credit. Please note this is separate from our in-store returns policy, where exchanges and credit notes only are offered.
We will gladly accept returns within 10 days of delivery, provided items are unworn, free from stains or odour, and in a condition suitable for resale. All returns must be accompanied by proof of purchase.
The following are final sale and not eligible for return: special orders, bespoke pieces, items made using the Rivoli Ring Builder, personalised jewellery, and items sized to fit.
Postage & Returns Costs
- Original postage costs at the time of purchase are non-refundable, except where an item is confirmed as faulty.
- Return postage costs are the responsibility of the customer and are non-refundable, except where an item is confirmed as faulty.
- Rivoli Limited accepts no responsibility for return parcels lost in transit. We strongly recommend using a tracked and insured service, as proof of delivery will be required.
- If all return conditions are met, a refund will be issued to the original payment method. If conditions are not met, the item will be returned to you with an explanation.
Faulty Items
If you believe your item is faulty, please contact us at orders@rivolijewellers.com before returning it. Where a fault is confirmed, original and return postage costs will be refunded in full.
REJECTED PARCELS & CUSTOMS CHARGES
For orders shipped outside the United Kingdom, customers are responsible for any applicable import duties, taxes, or customs fees levied by the destination country. These charges are outside our control and are not included in the purchase price.
If a parcel is refused or rejected by the customer and returned to us as a result of unpaid local customs charges or duties, the following will apply:
- Original postage and any return shipping costs incurred will be non-refundable
- A restocking fee of £10 will be deducted from any refund issued
- Refunds will only be processed once the goods have been received back by us in their original, saleable condition
We strongly recommend that customers familiarise themselves with their country’s import regulations before placing an order.
RETURN ADDRESS
Rivoli Limited 41/43 King Street St Helier, Jersey JE2 4WF Channel Islands
PAYMENT
We accept the following forms of payment:
- Visa
- Mastercard
- PayPal
TAXES & CUSTOMS
Customers in the United Kingdom will not incur any additional taxes on purchases made online. All applicable UK taxes are prepaid by Rivoli Limited, and the total cost including postage and packaging is displayed at checkout and on your order confirmation.
For deliveries outside the United Kingdom, local import duties and taxes may apply. Rivoli Limited is not responsible for any such charges, which remain the sole responsibility of the customer.
ORDER CHANGES
If you need to amend your order, please email orders@rivolijewellers.com or call us as soon as possible. We are happy to make changes before your order is dispatched.
SHIPPING & DELIVERY
We ship using the following carriers:
- Royal Mail — Recorded Delivery and Special Delivery services
- FedEx — for both domestic and international shipments
- Parcelforce — for both domestic and international shipments
The carrier used will depend on the size, value, and destination of your order. All shipments are tracked, and you will receive a tracking number by email once your order has been dispatched. Please note that dispatch from Jersey takes place Monday to Friday only.
Estimated Delivery Timeframes
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | Approximately 5 working week days (subject to customs clearance requirements) |
| International | Up to 15 working week days (subject to local customs clearance) |
Please be aware that delivery timeframes are estimates and cannot be guaranteed. Delays may occur due to customs processing, peak periods, or circumstances beyond our control.
Jersey is a Crown Dependency and is not part of the United Kingdom for customs purposes. As a result, all outbound shipments, including those to the UK, are subject to customs clearance, which can affect delivery times.
A claim for non-delivery of a tracked parcel may be raised after 28 working days if no tracking information is available.
Should a replacement be arranged and the original parcel subsequently arrives, you will be required to return the original goods. Failure to do so will result in a charge for the duplicate item.
TRACKING
Once your order has been dispatched, you will receive an email containing your tracking number. Tracking is available via the relevant carrier’s website:
- Royal Mail: www.royalmail.com
- FedEx: www.fedex.com
- Parcelforce: www.parcelforce.com
DISPUTE RESOLUTION
We hope that any concerns can be resolved quickly and informally. If you have a complaint or dispute regarding your order or our services, we ask that you contact us in the first instance so that we have the opportunity to resolve the matter directly:
📧 orders@rivolijewellers.com 📮 Rivoli Limited, 41/43 King Street, St Helier, Jersey JE2 4WF
We will acknowledge your complaint within 3 working days and aim to provide a full response within 14 working days.
If we are unable to resolve your complaint to your satisfaction, you may wish to seek independent advice or refer the matter to an appropriate alternative dispute resolution (ADR) body. We will provide details of any applicable ADR scheme upon request.
SOMETHING BORROWED TERMS AND CONDITIONS
Eligibility The loan of jewellery items under the Something Borrowed service is available exclusively to customers who have made a qualifying purchase of goods from Rivoli Limited in connection with the same wedding, with a minimum retail value of £1,200. Proof of purchase may be required upon request.
Identification Prior to the release of any loaned item, the customer must present valid proof of identity to a member of staff. Acceptable forms of identification are at the discretion of Rivoli Limited and will be confirmed at the time of borrowing. Customer identification details will be recorded and retained in accordance with Rivoli Limited’s Privacy Policy and the Data Protection (Jersey) Law 2018.
Condition of Items at Collection — Pre-Loan Inspection Each item will be inspected by a member of Rivoli Limited staff immediately prior to release. A written record of the item’s condition will be made and agreed with the customer at the point of collection. By signing the loan agreement, the customer confirms that the item(s) have been received in satisfactory condition. Any pre-existing damage or imperfection will be noted on the agreement form and shall not be the liability of the customer upon return.
Supply of Goods Rivoli Limited warrants that all loaned items will be of satisfactory quality and fit for their intended purpose at the time of collection, in accordance with the Supply of Goods and Services (Jersey) Law 2009. In the event that a customer considers an item to be unsatisfactory at the time of collection, this must be raised with a member of staff before the item leaves the premises.
Security Deposit A refundable security deposit equivalent to the full retail value of the loaned item(s) will be required at the time of collection. The deposit will be held by Rivoli Limited for the duration of the loan period and returned to the customer in full upon the satisfactory return of all item(s) in their original condition and packaging. The deposit will be taken by credit or debit card and will not be processed unless the conditions for retention set out in Clause 7 are met.
Permitted Use Loaned items may be worn solely by the bride on the wedding day only. The wedding must take place within Jersey. Use of loaned items by any other person, or at any other event, is strictly prohibited.
Collection and Return Loaned items may be collected from Rivoli Limited’s premises no earlier than three (3) days prior to the wedding date and must be returned no later than four (4) days following the wedding date. Items must be returned in person during normal trading hours. Failure to return items within the agreed period may result in the security deposit being retained and further action being taken to recover the items.
Condition of Returned Items and Liability All loaned items must be returned in their original condition and in their original packaging. Upon return, items will be inspected against the pre-loan condition record completed at the time of collection. Where an item is returned damaged beyond any pre-existing condition noted at collection, lost, or stolen during the loan period, Rivoli Limited reserves the right to retain the security deposit in full or in part, proportionate to the loss or damage sustained. Any liability imposed on the customer shall be limited to the full retail value of the item as stated on the loan agreement. Rivoli Limited will not seek to recover sums in excess of the retail value of the affected item(s).
Data Protection Personal data collected in connection with this service, including identification documents, will be processed lawfully and fairly in accordance with the Data Protection (Jersey) Law 2018. Data will be retained only for as long as is necessary and will not be shared with third parties except where required by law. Customers may request access to their personal data or its deletion by contacting Rivoli Limited directly.
Reservation of Rights Rivoli Limited reserves the right to withdraw or amend the Something Borrowed service at any time and without prior notice. Availability of specific items cannot be guaranteed. Rivoli Limited accepts no liability for any loss, inconvenience, or expense arising from the unavailability of any item. Nothing in these terms shall exclude or limit liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded under Jersey law.
GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of Jersey, Channel Islands. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Royal Court of Jersey, unless otherwise agreed by both parties.
If you are a consumer resident in another jurisdiction, you may also have the benefit of any mandatory consumer protection laws applicable in your country of residence that cannot be excluded by contract.
PRIVACY POLICY
Our full Privacy Policy is available at [link]. Rivoli Limited is committed to protecting your personal data in accordance with the Data Protection (Jersey) Law 2018. Please review our Privacy Policy for full details of how your information is collected and used.
