Responsible to: Store Manager
Hours per week: 37.75
Hours of work: Monday – Friday 9.15 – 17.30 and Saturday (day off during the week) 8.45 – 17.00.
Job Purpose: To engage with customers, provide excellent, professional customer service and to provide product information to enable the customer to make an informed choice.
This role has career progression potential as we look to develop our senior management team over the next 18 months.
The successful candidate must have the following:
- A passion for retail, who can offer an excellent level of customer service
- Be able to respond empathetically and intuitively with the customers’ needs
- Be well-rounded as possible, adaptable to new requirements and able to be both operationally and customer-minded
- To be able to work on an individual basis and as part of a team
- Uses own initiative and seeks out opportunities to learn and develop
- Maintain a good standard of appearance
- Ideally to hold previous experience in retail, however full training will be provided
- Experience in jewellery or watch sales would be advantageous.
Key Responsibilities
Customer Service
- To acknowledge all customers who enter the store
- Provide a friendly service
- To advise customers on product ranges, prices, availability of stock and liaise with manufacturers and suppliers where necessary.
- Take in customer repairs and keep the customer informed of its progress.
- To be familiar with our customer order and exchange policy so that customers can be advised when necessary.
- To be aware of current promotions taking place in the store so that these offers can be communicated to our customers
- To have a comprehensive knowledge of our product range within the store
- To keep up to date with all new products and ranges
- To use effective questioning techniques to identify Customer’s needs and requirements in order to select the appropriate item(s)
- Be able to maximise sales opportunities through link selling
- To present a professional image when using the till and processing sales and carry out all till functions competently
Merchandising and Housekeeping
- Assist with merchandising and presentation
- Maintain a clean, tidy and well-maintained store
Motivation / Commitment / Flexibility
- To remain self-motivated and to be able to work without supervision
- To be committed to learn and develop your job and product knowledge throughout your employment with Rivoli
- Undertake training where appropriate.
How to Apply
In order to apply, please send a CV and covering email to hr@rivolijewellers.co.uk for the attention of Deb Macklin.
5 years’ residency is NOT required for this position.
Due to the high volume of applications only shortlisted candidates will be contacted.
