Responsible to: Store Manager
Hours per week: 37.75
Hours of work: Monday – Friday 9.15 – 17.30 and Saturday 8.45 – 17.00. You will have a day off during the week.
Job Purpose: To provide an excellent, professional level of customer service and product expertise while taking a lead role on the shop floor — supporting, coaching and setting the standard for the wider sales team. This role carries real scope for progression: we are looking to develop our senior management team over the next 18 months, and the successful candidate will be given increasing responsibility and structured development towards a Duty Manager / Assistant Manager position.
This role has career progression potential as we look to develop our senior management team over the next 18 months.
The successful candidate must have the following:
- A demonstrable track record of exceeding sales targets and KPIs in a premium retail environment
- Established experience leading, coaching or supervising colleagues, with the credibility to set the tone and standard for a team
- Commercial awareness — comfortable discussing performance, margin, stock and sales figures, not just individual transactions
- A polished, consultative sales style — able to read a client, build trust quickly and manage the full sales journey for all levels of purchase.
- Sound operational judgement, capable of resolving day-to-day issues independently and escalating appropriately
- Genuine ambition to progress into store management, with the discipline and initiative to take on responsibility ahead of the promotion itself
- A polished, professional presentation suited to a premium jewellery environment
- Prior experience in jewellery, watches or another considered-purchase category is strongly preferred
KEY RESPONSIBILITIES
Client Experience and Sales Leadership
- Acknowledge and warmly welcome all customers who enter the store, setting the standard the wider team follows
- Provide a friendly, knowledgeable and professional service at all times
- Advise customers on product ranges, prices and stock availability, liaising with manufacturers and suppliers where necessary
- Take in customer repairs, log them accurately and keep customers informed of progress
- Maintain full familiarity with our customer order and exchange policy so customers can be advised confidently
- Keep up to date with current promotions and communicate these effectively to customers
- Hold comprehensive, up-to-date knowledge of our full product range, including new lines as they are introduced, acting as the team’s primary point of product authority
- Help drive personal and team sales performance through skilled needs assessment, consultative selling and confident link selling
- Maximise sales opportunities through confident link selling and add-on sales
- Present a professional image at all times, including when handling till operations, cash handling and sales processing to a rigorous, audit-ready standard
Team Leadership & Development
- Act as a point of reference for Sales Consultants on the shop floor, offering guidance on products, procedures and customer situations
- Support the induction and on-the-job training of new team members, sharing product knowledge and best practice
- Deputise for the Store Manager as required — opening and closing the store, overseeing till reconciliation and day-to-day operations
- Help monitor individual and team performance against sales targets, feeding back constructively and positively
- Contribute to rota planning, holiday cover and day-to-day staffing decisions alongside the Store Manager
- Set the standard for professionalism, product knowledge and customer service that others on the team can follow
Merchandising & Housekeeping
- Take a leading role in merchandising strategy and window/counter presentation, in line with brand and seasonal direction
- Uphold the highest standards of store presentation, security and housekeeping at all times
- Contribute to stock accuracy, stock checks and deliveries, flagging risks and opportunities to the Store Manager
Motivation, Commitment & Flexibility
- Remain self-motivated, working confidently without close supervision
- Commit to ongoing learning and development of product and management knowledge throughout your employment with Rivoli
- Undertake training as appropriate, including toward future management responsibility
- Approach change and new requirements with flexibility and a positive attitude
Career Progression
- This is a genuine development role. Over the next 18 months, we are investing in growing our senior management team from within, and the successful candidate will be supported with structured training, increasing responsibility and a clear pathway toward a Duty Manager / Assistant Manager position.
How to Apply
In order to apply, please send a CV and covering email to hr@rivolijewellers.co.uk for the attention of Deb Macklin.
5 years’ residency is NOT required for this position.
Due to the high volume of applications only shortlisted candidates will be contacted.
